Help & Support
Need a hand with your order, delivery or a product question? We're here to help UK parents and gift-givers shop with confidence.
Order & account help
Need to check an order, update details or ask about something in your basket?
- Questions about a recent order
- Changing delivery details (if possible)
- Account or login support
Delivery & returns
Looking for delivery timings, costs, or how to return an item?
- Where we deliver in the UK
- Estimated delivery times
- How to return or exchange items
Talk to us
Can't find an answer or want to ask something more specific about a product?
- Help choosing the right gift
- Questions about materials or sizing
- Concerns about a delivery or product
Common help topics
A quick overview of the questions we're most often asked by UK customers.
Orders & payments
Delivery, returns & baby safety
Still need help?
If you can't find the answer you need, our small UK-based team is here to support you.
- Check our Frequently Asked Questions.
- Use the form on our Contact page to send us a message.
- Or email us directly at hello@minimiral.co.uk (update to your real support email if different).
We aim to respond as quickly as we can, especially to queries about current orders. During very busy periods it may take a little longer, but we'll always do our best to look after you and your little one.